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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Grant Haight

May 28, 2026

5  out of  5
rating by Grant Haight
"Very helpful!"
We responded:
"Thanks for the kind review! "
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Dylan Nunnery

May 26, 2026

5  out of  5
rating by Dylan Nunnery
"Everyone I’ve spoken to in the office is great! Quick to answer your questions and answer honestly. Wonderful to work with!"
We responded:
"Thank you Dylan! It means a lot to us you taking a moment for a review. All the best! Lance"
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Thackery Ottermann

May 13, 2026

5  out of  5
rating by Thackery Ottermann
"Talking with Jessica and getting my insurance setup went flawlessly. She helped me save so much money for my car and life insurance at my age and made the whole process super simple and quick. Everything is a learning experience for me and she made it very easy to understand and explained in such detail that I understood it with ease. I would suggest Jessica with any questions you have and she will help you out with everything."
We responded:
"Thank you for the kind review! I’m glad we could meet your expectations and provide you with insurance.. -Lance "
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jordyn wood

May 7, 2026

5  out of  5
rating by jordyn wood
"i absolutely love jessica, she’s helped me so much an made my stuff so much cheaper than what i would’ve been paying online if i didn’t actually talk to somebody, she’s absolutely lovely and superrr helpful:)"
We responded:
"Hi Jordyn, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We hope to continue exceeding your expectations with great service. Please let us know what we can do for you in the future.-Lance"
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Steve Walsh

May 6, 2026

5  out of  5
rating by Steve Walsh
"We met with Lance recently after switching insurance agents. We have been with State Farm for decades, however, after the agent whom we had a wonderful relationship passed away we were assigned to an agent who would not even personally return our phone calls. Lance was wonderful as he reviewed our entire insurance portfolio and made suggestions of not only possible additions but also an area he felt we had coverage that may not be needed due to our age and stage in life. We really appreciated his sincerity and concern for our personal situation. We would highly recommend Lance and his staff."
We responded:
"Hi Stephen, It was really great to meet with you! Thank you for leaving such a kind review If you ever need anything please don't hesitate to reach out to our team. Sincerely, Stephen Lance."
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Chris Price

April 14, 2026

5  out of  5
rating by Chris Price
"Lance Haight with State Farm here in Springfield is the best insurance experience I have ever had. All staff there are willing to go above and beyond! Very helpful! I highly recommend them."
We responded:
"Thank you Chris! We really appreciate your kind words! - Lance"
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Le Nansi

April 10, 2026

5  out of  5
rating by Le Nansi
"Mason was great. He made sure I had the same coverage but at a lower price. He saved me a lot of money."
We responded:
"Thanks for the great review! It is truly touching to know you think so highly of us! We're always happy to assist so don't hesitate to reach out to us if you need anything. Sincerely, Lance"
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Evan Hall

April 7, 2026

5  out of  5
rating by Evan Hall
"Very Attentive,Friendly"
We responded:
"Thank you Evan! We appreciate your business and the kind review!"
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Shawn Kruse

February 24, 2026

5  out of  5
rating by Shawn Kruse
"Great people, excellent rate, extremely well informative. Professional service with a family atmosphere."
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Robert Barton

February 17, 2026

1  out of  5
rating by Robert Barton
"Had SF for 10+ years. ASKED about getting roof replaced. They said no. I paid out of my own pocket. They dropped me for a "claim"."
We responded:
"Robert, I am truly sorry for the frustration. I see both you and Brandon have explained your frustration. I am always willing to have a conversation with you. I only wish we could have gotten to know each other in that interim time after your agent passed away when I had access to your policy. If there is anything I can do to help, please call my office 417-881-2086. -Lance"
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Paxton Bujak

January 3, 2026

5  out of  5
rating by Paxton Bujak
"I am very pleased with State Farm. Their employees are very helpful and knowledgeable. I recommend State Farm, and specifically Lances office to everyone I know."
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mollie bujak

January 3, 2026

5  out of  5
rating by mollie bujak
"State Farm has been by my side ever since I got insurance with them. I will stay with them forever because of how good the service is."
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Joslyne Wooster

December 31, 2025

5  out of  5
rating by Joslyne Wooster
"State Farm has been nothing but perfect for me! I am very happy I chose them."
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Zachary Kindall

December 28, 2025

5  out of  5
rating by Zachary Kindall
"Great place! Friendly staff. They helped me out a lot."
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Deborah Kindall

December 28, 2025

5  out of  5
rating by Deborah Kindall
"This office has been wonderful to work with! When I had a claim, everything was smooth and I really appreciated the customer service!"
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Kadin Kindall

December 28, 2025

5  out of  5
rating by Kadin Kindall
"I am very glad I chose State Farm for my insurance. The staff is very nice and on top of things."
We responded:
"Thank you Kadin!"
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Christy Matthews

December 23, 2025

5  out of  5
rating by Christy Matthews
"I have been a customer since 1997 and have always felt heard and well taken care of. The office staff treats everyone like family and really cares for you. Highly recommended."
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Jan Wagner

December 20, 2025

5  out of  5
rating by Jan Wagner
"A State Farm agent showed me a side-by-side comparison of their coverage with my (now old) insurance. The coverage was the same, but the cost wasn't. In the recent past I'd been in a car accident, and the person who'd hit me had State Farm Insurance. What could have been a nightmare was easily handled, so I had no reservations about changing my insurance to State Farm. Everything was clearly explained, and I feel comfortable contacting this office with any question I might have. The entire office seems professional but approachable."
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Kevin McDaris

December 19, 2025

5  out of  5
rating by Kevin McDaris
"I am very pleased with my decision to go with state farm for my car insurance."
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c campos

December 19, 2025

5  out of  5
rating by c campos
"I am very pleased how State Farm works with me. All the employees are great to work with and patient"
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Valerie Bujak

December 19, 2025

5  out of  5
rating by Valerie Bujak
"Amazing staff! Shout out to Cara Kindall, our agent and friend- she always goes ABOVE and BEYOND. I recommend this agency to all my friends and family!"
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Stephanie Criger

December 17, 2025

5  out of  5
rating by Stephanie Criger
"This office is the best! They are so personable and always go above and beyond to answer my questions. They truly strive to make everything as easy as possible. I highly recommend this office and team for all your insurance and investment needs."
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Bryon Sade

December 17, 2025

5  out of  5
rating by Bryon Sade
"Great rates and even better people to deal with."
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Leah Deering

December 17, 2025

5  out of  5
rating by Leah Deering
"I have my homeowners And car insurance With this company. I would like to take the time to recognize this company for their outstanding customer service , And excellence! I recently fell upon some hard times and I informed shaun ( The nicest guy you'll ever meet in your life), About what was going on and he Arranged for me to enter into a hardship mode where I didn't have to pay for two months and still had coverage! I chipped away at it the best I could And Shaun was excellent to me! this type of outstanding customer service is Unheard of!! I didn't have to go without insurance and it Gave me time To fix my problem, you guys ROCK!!! Thank you so much from the bottom of my heart, and God Bless all of you! and just so you know Im a lifer, Ill never go anywhere else !!!"
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Zach Owens

December 17, 2025

5  out of  5
rating by Zach Owens
"I was going back and forth on what insurance agents I wanted to get and thankfully I chose state farm. I am very pleased with how they treat me and help me."